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o Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: o Introduction to IT Service Management Business and Managerial Issues o Managing the ... lees verder
Het examen voor het Application Management Foundation (ASLF) toetst de theoretische basiskennis van ASL. Het behalen van het ASL Foundation-certificaat wijst op kennis van en inzicht in: - de context van ASL - de inhoud en structuur van ASL - het ... lees verder
- Doel en achtergrond van informatiemanagement / functioneel beheer - Gebruiksbeheer - Functionaliteitenbeheer - Verbindende processen - Sturende processen lees verder
De module IT Service Management Practitioner: Agree & Define (based on ITIL®) toetst de basiselementen die nodig zijn om te worden gekwalificeerd als professional in de Agree & Define-processen. Het examen omvat de Service Level ... lees verder
The examination IT Service Management Practitioner: Plan & Improve (based on ITIL®) tests the essential elements required to qualify as a professional who specializes in the Plan & Improve processes. The examination covers the processes ... lees verder
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: - Service Strategy Principles - Defining services and market spaces - Conducting ... lees verder
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: - Management and control of all Service Design activities - Management and application ... lees verder
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: - Introduction to Service Transition - Service Transition Principles - Management and ... lees verder